At The Wright Mortgage Company, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority by ‘Treating Customers Fairly’.
Our clients can be confident that they are dealing with a firm where the fair treatment of dealing with our customers is central to our corporate culture.
Our commitment to you
We will:
- provide you with clear information about the products and service we offer, including fees and charges
- ascertain your individual needs, preferences and circumstances before recommending a product
- only recommend a product that is suitable to meet your current needs and circumstances and is affordable
- not recommend a mortgage if we can’t find one we consider suitable
- make correspondence easy to understand and explain matters, however long it takes
- not impose any post sales barriers and we have robust systems and controls and documented procedures in place to support our client’s needs
How you can help us
To help us give you the most appropriate advice, we will ask you to:
- provide comprehensive information via completion of a fact find which will enable us to identify your needs and assess the affordability, so that we are able to offer you the most suitable advice and recommend the most suitable product to meet your current needs and circumstances
- let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
- tell us if you think there are ways we can improve our service
Thank you for choosing The Wright Mortgage Company Ltd.
